Warranty Policy

This warranty policy outlines the terms and conditions under which Foundry Distribution on behalf of Nitro AG provides warranty coverage for:

  • Nitro Snowboards
  • Nitro Snowboard Boots
  • Nitro Snowboard Bindings

1. Application

This warranty policy applies to products purchased on nitrosnowboardsusa.com and through authorized US dealers only.

2. Warranty Coverage

Nitro warrants to the original purchaser that new and unused Nitro snowboards, bindings and boots are free from defects in materials and workmanship, under normal and intended use. This warranty is only valid for the original purchaser and is not transferable.

3. Warranty Period

All Nitro snowboards, bindings and boots are covered by a minimum 2-year warranty from the date of purchase, limited to production year 2021/2022. All products produced prior to 2021/2022 are not longer cover by warranty.

4. Warranty Claim Process

For products purchased directly from the official US Nitro online store (nitrosnowboardsusa.com), warranty claims must be submitted directly to Nitro using this form. Customers who have purchased Nitro products from an authorized dealer must execute their warranty with the authorized dealer from where they purchased their product. All claims must be accompanied by a valid proof of purchase. Failure to provide proof of purchase may result in denial of the claim.

5. Assumed responsibility

For customers, who have purchased products through an authorized dealer, Nitro AG or Foundry Distribution will not assume responsibility for the dealer or act as a liaison.

6. Warranty Resolution

If a product is determined by Foundry Distribution or an authorized Nitro dealer, at our sole discretion, to be defective in materials or workmanship, Foundry Distribution’s responsibility is limited to repair or replacement of the defective product. The decision to repair or replace will be made by Foundry Distribution based on the nature of the defect and product availability. Repaired or replaced products are warranted only for the remainder of the original warranty period.

7. Shipping costs

For warranties on products purchased directly from the official US Nitro online store (https://nitrosnowboardsusa.com/) , the customer will be required to pay for shipping to Nitro USA. Shipping back to the customer will be paid for by Nitro USA. For customers who have purchased their products from www.nitrosnowboardsusa.com but do not reside in USA, the customer will be required to pay any customs and duties.

8. Exclusions from Coverage

The warranty does not cover damages caused by:

  • Misuse, abuse, neglect, or accidents
  • Normal wear and tear from riding
  • Improper mountain, adjustment, or installation of bindings
  • Use of solvents or thread locking adhesives on bindings or inserts
  • Use of non-Nitro hardware for binding mounting
  • Impact or abrasion with non-snow surfaces (chairlifts, rocks, rails, stairs, snowboard edges, etc.)
  • Any reason other than a defect in materials or workmanship

9. Warranty Voiding Conditions

Warranty coverage is void if there are any modifications or alterations of the original product.

10. Compensation

Nitro AG or Foundry Distribution will not be responsible for any costs, losses or damages incurred as a result of loss of use of this product.

11. Legal Rights

This warranty does not affect your statutory rights under applicable national laws relating to the sale of consumer goods.

If you have any questions regarding your warranty, please contact our customer service team at warranty@foundrydist.com or call us on 1-801-994-6484

Online Warranty Submission Form